Dear Valued SANRAL Account Holder

Please be informed that all our Customer Service Stores located at shopping malls will be closed and no longer operational effective Friday, 06 September 2024, with the exception of Kolonnade, Doornpoort East, Doornpoort West and Satellite Centres.

Below is a list of our customer service stores that were located in shopping malls and are now closed and no longer operational:

• Alberton, Bonaero, Centurion, Cresta, Killarney, Lakeside, Mall@Reds, Maponya, Menlyn, Pepper Square, Sanridge, The Grove, Trade Route and Westgate.

We confirm that the following Customer Service Centres/options remain open and available to serve you on all your mobility tag/account related enquiries:

• Satellite Centres (6am - 10pm):
  
  

  CUSTOMER SERVICE CENTRE	GPS COORDINATES
  Jet Park	(-26.1793, 28.2133)
  Kliprivier	(-26.2673, 28.0302)
  Grey Avenue	(-26.2655, 28.1538)
  Golden Highway	(-26.2773, 27.9457)
  BP North	(-26.1169, 27.9547)
  BP South	(-26.1151, 27.9527)
  Modderfontein	(-26.1155, 28.1420)
  R21 North	(-26.0082, 28.2524)
  R21 South	(-26.0071, 28.2537)
  Rigel	(-25.8077, 28.2566)
  Rivonia	(-26.04008, 28.0611)
  14th Avenue	(-26.1527, 27.9295)

  
  
• At a Self-Service Terminal (SST) device, view locations on https://bit.ly/4ccEXCi
• Boundary Plazas - Doornpoort East (7am – 3pm) and Doornpoort West (10am – 6pm).
• Kolonnade (operate according to the specific Shopping Centre trading hours).
• On the SANRAL Mobile App downloaded from your Mobile App store, Andriod, IOS or Huawei.
• At selected Mainline Toll Plazas across South Africa.
• The SANRAL website, www.sanral.co.za/etoll or www.mobilityaccount.sanral.co.za
• Via E-mail,info@sa-etoll.co.za or info@mobilityaccount.sanral.co.za
• Via the Call Centre,0800 726 725(6am – 10pm).

WHERE YOU CAN GET TAGS

Mobility account tags are available at:

• SANRAL Customer Service Centres, located along the Gauteng freeway roads.
• At selected Mainline Toll Plazas across South Africa.
• Self Service Terminals (SST),https://bit.ly/4ccEXCi
• Online at www.mobilityaccount.sanral.co.za
• Email: info@sa-etoll.co.za or info@mobilityaccount.sanral.co.za
• Call Centre 0800 726 725.

PAYMENT OPTIONS

The Top-up options available are:

Manual options that reflect on your account immediately:

• On the SANRAL Mobile App downloaded from your Mobile App store, Andriod, IOS or Huawei.
• Online, through our website www.mobilityaccount.sanral.co.za.
• At selected Mainline Toll Plazas across South Africa.
• At Self-Service Terminal (SST) devices, view locations on: https://bit.ly/4ccEXCi

Manual options that reflect on your account up to five days after a payment is made:

• Electronic Funds Transfer (EFT).
• At participating retailers, Pick ’n Pay, and Checkers.
• At any Advanced FNB ATM which has a note accepting facility.

Automatic:

• You may link the topping up of your Mobility Account to your Credit Card or through Direct Debit.
• Once the low balance threshold is reached, the Account will be topped up automatically to a balance as determined by you either by your Credit Card or through Debit Order.
• At any Advanced FNB ATM which has a note accepting facility.

Should you need further assistance, please do not hesitate to contact Customer Services as indicated below:

• At SANRAL Customer Service Centres located along the Gauteng freeway roads.
• For any inquiries or support, please call our dedicated Customer Service Call Centre at 0800 726 725.
• At selected Mainline Toll Plazas across South Africa.
• E-mail: info@sa-etoll.co.za or info@mobilityaccount.sanral.co.za