Dear e-toll Account holder

Use your e-tag at Bakwena (N4 Platinum) Toll Plazas

As from 13th October 2012, e-toll e-tags will become operational at the Bakwena Toll Plazas for all e-toll Account holders. The system has already been live since 1st September 2012 for selected participants, with more than 9,000 Vehicles opting to make use of their e-toll e-tags to date through Bakwena.

This option is now also available for all e-toll Account holders. Should you wish to make use of your e-toll e-tag at the Bakwena Toll Plazas, please opt-in, by phoning the e-toll Call Centre at 0800 SANRAL (726 725), Note: When completing your e-toll Account registration via the Call Centre, your banking details should only be entered via the touch pad on your telephone and should never be recited to an operator.

Continuation of live testing on the Gauteng e-roads

The live testing on the Gauteng e-roads will continue on the same basis as initiated in April 2012.

As a result of the system becoming live for the use of e-toll e-tags at the Bakwena Toll Plazas, we wish to advise you that as of 13th October 2012, you may receive communication on a regular basis.

Apart from the costs of Bakwena Toll Plaza transactions, no other costs will be payable until toll commences. You may monitor this activity on your e-toll Account via the e-toll website www.sanral.co.za, through logging into your e-toll account.

How to use your e-tag at the Bakwena (N4 Platinum) Toll Plazas

At the Bakwena Toll plaza, you need to slow down when entering the toll plaza area and select the lane marked with the orange e-tag sign. The technical equipment located at the toll plaza recognises the e-tag in your vehicle, verifies the e-tag, deducts the respective toll amount from your e-toll account, lifts the boom and allows you to pass through the toll plaza without having to stop.

You should, however, ensure that your e-toll Account is up to date, as the boom will not open if your account is in arrears or if there are no funds available in your e-toll Account.

It is to be noted through that each route has its own discount, toll tariff and vehicle classification structure. The Bakwena discounts, toll tariffs and vehicle classification structure may be found by clicking here

As this is part of a live testing phase we encourage you to report any problems which you may experience during your participation directly to us either through the website www.sanral.co.za, one of our conveniently located Customer Service Outlets (click here for locations), or through our e-toll Call Centre on 0800 SANRAL (726 725), Note: When completing your e-toll Account registration via the Call Centre, your banking details should only be entered via the touch pad on your telephone and should never be recited to an operator.

We will keep you informed when you can use your e-tag at other toll plazas, but for now, we trust that you will experience the ease of use of your e-toll Account and e-tag at all Bakwena plazas.

For more details or enquiries, please call the e-toll Call Centre on 0800 SANRAL (726 725), Note: When completing your e-toll Account registration via the Call Centre, your banking details should only be entered via the touch pad on your telephone and should never be recited to an operator or e-mail us at info@sa-etoll.co.za

Registering for an e-toll Account may be done through any of the following methods:

	at an e-toll Customer Service Outlet, located at a mall or along the Gauteng e-road (click here for locations)
	online at www.sanral.co.za (click here)
	by phoning the e-toll Call Centre at 0800 SANRAL (726 725), Note: When completing your e-toll Account registration via the Call Centre, your banking details should only be entered via the touch pad on your telephone and should never be recited to an operator.

Trained Customer Service staff will work with all Road Users to ensure smooth registrations and e-toll readiness when the e-road becomes fully effective.