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Please be informed that all our Customer Service Stores located at shopping malls will be closed and no longer operational effective Friday, 06 September 2024, with the exception of Kolonnade, Doornpoort East, Doornpoort West and Satellite Centres.
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Below is a list of our customer service stores that were located in shopping malls and are now closed and no longer operational:
- Alberton, Bonaero, Centurion, Cresta, Killarney, Lakeside, Mall@Reds, Maponya, Menlyn, Pepper Square, Sanridge, The Grove, Trade Route and Westgate.
We confirm that the following Customer Service Centres/options remain open and available to serve you on all your mobility tag/account related enquiries:
- Satellite Centres (8am - 5pm Monday to Friday, 8am - 12pm on Saturdays, 8am - 5pm Public Holidays and Closed on Sundays):
| CUSTOMER SERVICE CENTRE |
GPS COORDINATES |
| Jet Park |
(-26.1793, 28.2133) |
| Kliprivier |
(-26.2673, 28.0302) |
| Grey Avenue |
(-26.2655, 28.1538) |
| Golden Highway |
(-26.2773, 27.9457) |
| BP North |
(-26.1169, 27.9547) |
| BP South |
(-26.1151, 27.9527) |
| Modderfontein |
(-26.1155, 28.1420) |
| R21 North |
(-26.0082, 28.2524) |
| R21 South |
(-26.0071, 28.2537) |
| Rigel |
(-25.8077, 28.2566) |
| Rivonia |
(-26.04008, 28.0611) |
| 14th Avenue |
(-26.1527, 27.9295) |
- At a Self-Service Terminal (SST) device, view locations on https://sst.tolltag.co.za
- Boundary Plazas, Doornpoort East and West will continue to operate Monday to Sunday and on the existing shifts, being 7am to 3pm and 10am to 6pm at the various plazas.
- Kolonnade PK will continue to operate Monday to Sunday in accordance with Shopping centre hours and requirements.
- On the SANRAL Mobile App downloaded from your Mobile App store, Andriod, IOS or Huawei.
- At selected Mainline Toll Plazas across South Africa.
- The SANRAL website, mobilityaccount.sanral.co.za
- Via E-mail info@mobilityaccount.sanral.co.za
- Via the Call Centre,0800 726 725 (7am - 6pm Monday to Friday, 8am - 12pm on Saturdays, 8am - 5pm Public Holidays and Closed on Sundays).
WHERE YOU CAN GET TAGS
Mobility account tags are available at:
PAYMENT OPTIONS
The Top-up options available are:
Manual options that reflect on your account immediately:
Manual options that reflect on your account up to five days after a payment is made:
- Electronic Funds Transfer (EFT).
- At participating retailers, Pick ’n Pay, Checkers and Shoprite.
- At any Advanced FNB ATM which has a note accepting facility.
Automatic:
- You may link the topping up of your Mobility Account to your Credit Card or through Direct Debit.
- Once the low balance threshold is reached, the Account will be topped up automatically to a balance as determined by you either by your Credit Card or through Debit Order.
- At any Advanced FNB ATM which has a note accepting facility.
Should you need further assistance, please do not hesitate to contact Customer Services as indicated below:
- At SANRAL Customer Service Centres located along the Gauteng freeway roads.
- For any inquiries or support, please call our dedicated Customer Service Call Centre at 0800 726 725.
- At selected Mainline Toll Plazas across South Africa.
- E-mail: info@mobilityaccount.sanral.co.za
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